>Case Studies

The Company

A leader in after hour message services, PPI Communications utilizes the latest electronic tools and techniques, is on the cutting edge of computerized communications technology, while still retaining the friendly and professional feel to give each and every customer the personal attention they deserve.
Over the years technology has grown and evolved and PPI Communications prides itself on having grown and evolved with it. Now the service that thousands of doctors have trusted with the lives of their patients is available to every business that needs an extension of their busy office 24 hours a day.

 

The Site

PPI Communications Website

The Challenge

Provide a classic look to frame PPI’s story, and to provide customer’s secure access to call log and accounting data.

The Solution

ActionWeb Services designed and developed a polished classical look-feel for the web site and built the static portion of the PPI Communications web site. Next, PPI and ActionWeb Services staff collaborated to integrate their message. Finally, ActionWeb Services integrated a secure system to present select information from PPI’s call log and billing systems in concise, visually appealing online reports, for each individual customer. Initial customer polls showed that only 1% of PPI’s customers desired the online reporting. Six months after implementation, over 30% of the customers were using the reports, and growing steadily. Feedback from customers has been great.

Customers service calls have been reduced dramatically as customers are now able to receive in depth account information without calling a staff member.

As an additional feature, by clarifying the billing process and statements, billing revenue has increased by over 15%. In less than 6 months, the increased revenue more than paid for the cost of the site.